Privacy policy

Our customers are childcare organizations. The people who sign in are owners, directors and other team members those organizations invite. Each organization decides what it enters about its own staff, and it controls that information. We look after it on the organization's behalf.

For the staff records and other information an organization enters, the organization decides what is collected and how it is used. We process that information on the organization's behalf, only to provide the app to it.

• Your account: your email address and sign-in details. Passwords are stored only as secure hashes by our sign-in provider; we never see them.
• Your organization: its name, centers (names, addresses, hours, state, ratios), classrooms, who belongs to it, each person's access level and centers, and invitations you send (the invitee's email address).
• Staff records your organization enters: names, roles, email addresses if you add them, hire and end dates, why someone left and whether they are eligible for rehire, preferred shifts, working days and breaks, classroom assignments, loans and moves between centers, credentials and their expiry dates, and profile photos.
• Schedules and attendance: the schedules you build, and how many children were in each classroom at each time. When you upload an attendance export, we read it on our servers to count children per classroom, keep only those counts, and don't keep the file or any child's name.
• Staff Health: scorecard evaluations, one-on-one notes and action items, disciplinary records, action plans, and write-ups with any signed copies you upload.
• Metrics: the numbers and targets your organization records.
• Expenses: company cards (a nickname and only the last 4 digits), expenses and how they are coded, budgets, and receipt photos or PDFs.
• Bank statements you upload: the file and each line's date, amount and description. Any full card or account number is cut to its last 4 digits before the file leaves your browser.
• QuickBooks Online, if an owner connects it: which QuickBooks company is connected, the matches you choose (accounts, classes, locations), what was sent for each expense, and the keys QuickBooks issues to let us send expenses. Those keys are encrypted before they are stored.
• Billing: your plan and subscription status. Payment card details are handled by Stripe; we never see or store your full card number.
• Settings you choose: your saved center, home page layout, which updates you have seen, and your organization's logo and colors for printouts.

Only to provide and improve Elevate App for your organization: to show your information to the people your organization has given access, to build schedules and reports, to read receipts and statements you upload, and to send expenses to QuickBooks when you ask us to.

We don't sell your information, and we don't use it for advertising.

Some features use Claude, an AI model made by Anthropic: reading a receipt you upload to fill in the merchant, date and amounts, and the scheduling assistant. For each request we send Anthropic only what that feature needs: the receipt image, or the schedule for the day you're asking about, including staff names, roles and shift times. Anthropic's commercial terms say it may not train its models on content we send through its service. You always check and confirm what the AI fills in; nothing is saved without a person confirming it.

• Supabase: our database, sign-in, and private file storage.
• Vercel: hosts the app.
• Stripe: takes subscription payments.
• Resend: sends account emails: sign-in and password links today, and invitations once we switch that on.
• Anthropic: the AI features described above.
• Intuit (QuickBooks Online): only if an owner connects it, to receive the expenses you send.

Each only receives what it needs to do its part. We may also share information if the law requires it.

Your information is stored in the United States: our database and files are with Supabase in its US East region, and the app runs on Vercel's servers in the United States. Vercel's worldwide network carries pages to your browser, and the other companies listed above handle only the part they need for their job.

Your organization's owners decide who joins, and give each person an access level and the centers they can see. Owners see everything; everyone else sees what their level allows. Organizations never see each other's information. These limits are enforced in our database, not just by hiding screens.

• Everything travels over encrypted connections (HTTPS).
• Each organization's information is walled off by rules in the database itself.
• Files (receipts, statements, write-ups, photos, logos) are kept private and opened only through short-lived links.
• QuickBooks keys are encrypted (AES-256) and never sent to your browser.
• We keep only the last 4 digits of any card.

If we learn that an organization's information was accessed without permission, we will tell that organization promptly and help it meet any notice duties it has.

We keep your organization's information while it uses Elevate App. Receipts are not deleted automatically, since many organizations need them for several years for taxes. If your organization leaves, or you want something deleted, write to jacob@elevateyourcenter.com and we will delete it within 30 days of your request. Copies in our backups are removed as those backups expire, and we may keep something longer only where the law requires it.

Your organization can ask for a copy of its information in a common format, such as CSV, by writing to jacob@elevateyourcenter.com, and we will provide it.

An owner can remove a member from the organization in the app, on the Team page. To delete someone's sign-in account entirely, write to jacob@elevateyourcenter.com.

Elevate App is used by the adults who run childcare programs. We don't collect information from children, and we don't store children's names: attendance is kept as counts per classroom.

We use only the cookies the app needs to work: keeping you signed in, remembering which organization and center you're looking at, remembering a notice you've closed, and checking a QuickBooks connection while it is being made. We don't use analytics, advertising or tracking cookies.

You can see and change most of your organization's information in the app. To ask for a copy, a correction, or deletion, write to jacob@elevateyourcenter.com. If you are a staff member whose details an organization entered, please ask that organization first, since it controls those records; we will help it respond.

If we change this policy in a way that matters, we will say so in the app before the change takes effect.

Questions about privacy: jacob@elevateyourcenter.com, or by mail to Elevate Coaching and Consulting LLC, 908 Waterbridge Boulevard, Myrtle Beach, SC 29579.